At Heimgard Technologies, we are committed to maintaining the security and reliability of our Internet routers and Wi-Fi access points. As part of our compliance with the UK Product Security and Telecommunications Infrastructure (PSTI) Bill, we are providing information about the period during which you will receive security updates and software support for your device.
Software support period:
Model name | Release date | End of support | Note |
CX20 | 01.11.2022 | 01.11.2025 | 5 Years of security updates |
CX30 / Zephyr 6 | 01.11.2024 | 01.11.2029 | 5 Years of security updates |
HX30 / Zephyr 6 Pro | 01.12.2024 | 01.12.2029 | 5 Years of security updates |
HX40 | 01.04.2024 | 01.04.2029 | 5 Years of security updates |
From the product release date, Heimgard Technologies guarantees security updates and software support for 5 years. This support includes:
- Regular Security Updates: We will provide periodic firmware and software updates to address identified vulnerabilities and security risks during this period.
- Software Maintenance: Updates will include bug fixes, feature enhancements, and performance improvements.
End of Support Notification
When the support period for your device is coming to an end, we will notify you 6 months in advance through:
- Update on our official website at https://heimgardtechnologies.com/security-supportperiod
After Support Ends
Once the support period has ended, your device will no longer receive security or software updates. While the device may continue to function, we recommend upgrading to a newer model to ensure ongoing protection against emerging security threats.
How to Check Your Device’s Support Status
You can verify your device support period according to the table above.
Customer Support
For any inquiries regarding security updates, device support, or the end of the support period, you can contact our customer support team:
- Email: support@heimgard.com
- Phone: +47 64 94 44 22
- Facebook Live Chat: Available on our website at https://m.me/heimgardnorge
- Contact form: Available on our website at https://heimgard.com/en/contact-us
Commitment to Security
We take the security of your devices seriously. Throughout the support period, we will continue to monitor, assess, and address security vulnerabilities, ensuring that your Heimgard device remains secure and reliable.
Thank you for choosing Heimgard Technologies. We are here to ensure your device stays secure and updated for the duration of its life cycle.