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Product Security and Software Support Period

At Heimgard Technologies, we are committed to maintaining the security and reliability of our Internet routers and Wi-Fi access points. As part of our compliance with the UK Product Security and Telecommunications Infrastructure (PSTI) Bill, we are providing information about the period during which you will receive security updates and software support for your device.

Software support period:

Model nameRelease dateEnd of supportNote
CX2001.11.202201.11.20255 Years of security updates
CX30 / Zephyr 601.11.202401.11.20295 Years of security updates
HX30 / Zephyr 6 Pro01.12.202401.12.20295 Years of security updates
HX4001.04.202401.04.20295 Years of security updates

From the product release date, Heimgard Technologies guarantees security updates and software support for 5 years. This support includes:

  • Regular Security Updates: We will provide periodic firmware and software updates to address identified vulnerabilities and security risks during this period.
  • Software Maintenance: Updates will include bug fixes, feature enhancements, and performance improvements.

End of Support Notification

When the support period for your device is coming to an end, we will notify you 6 months in advance through:

After Support Ends

Once the support period has ended, your device will no longer receive security or software updates. While the device may continue to function, we recommend upgrading to a newer model to ensure ongoing protection against emerging security threats.

How to Check Your Device’s Support Status

You can verify your device support period according to the table above.

Customer Support

For any inquiries regarding security updates, device support, or the end of the support period, you can contact our customer support team:

Commitment to Security

We take the security of your devices seriously. Throughout the support period, we will continue to monitor, assess, and address security vulnerabilities, ensuring that your Heimgard device remains secure and reliable.

Thank you for choosing Heimgard Technologies. We are here to ensure your device stays secure and updated for the duration of its life cycle.

Let us get in touch

Let's team up and discover how our solutions can elevate your customer experience!

Sales representatives

Erik Syverinsen

Commercial Director, Nordics

+47 993 31 600 erik.syverinsenheimgard.com

Francis Baestaens

Global Sales

+32 473 653 992 francis.baestaensheimgard.com